Overview

How user, account and membership fit together — and which route applies to you.

Before you start, three terms are worth a moment. They explain almost everything you will run into later: why one sign-in lets you work for several companies, why some areas are visible and others are not, and why a colleague sees the same application quite differently.

User, account, membership

Take John: he has an account of his own and also works for Sample Films Ltd.

User

John Smith

  • Sign-in: e-mail, password, passkey
  • Profile: name, picture, language
  • Applies in every account

Membership

Account owner

  • May do everything here

Own account

My workspace

  • Free package
  • Own projects
  • 2 device slots

Membership

User

  • Position: Producer
  • Group: Production

Team account

Sample Films Ltd

  • Backstage Pro
  • The company's projects
  • 20 device slots
One user, one membership per account. Gold belongs to you, green to the account, blue applies only to you in exactly that account.
  • User: that is you as a person, with sign-in and profile. You have exactly one user, no matter how many companies you work for.
  • Account: the workspace the data lives in: projects, shooting days, media, invoices. The subscription hangs off the account. It decides which areas are usable and how many devices are allowed.
  • Membership: the connection between you and an account. It carries your role, your position and your groups and decides what you may do in exactly that account. Owner in one account, user in another: both at once work.

In the app you see both at the same time: the account name top left, your profile name bottom left.

If your own account has no name yet, it is called “My workspace”.

Which route applies to you?

I am creating my own account

You start without an invitation: confirm your e-mail, set name and password, done. Your account starts on the free package.

I was invited

Someone brought you into their account. The route is similar, but your own account stays without a subscription at first — the work happens in the inviting account.

I already have an account

Password, passkey, Google, Microsoft or QR code: every route leads to the same sign-in.

I manage my devices

Trusted browsers, device slots and signing out everywhere.

Several accounts, one user

If you work for several companies or look after clients, you do not need a second sign-in. Your memberships hang off the same user; you switch the view inside the application.

1 Open the sidebar.

2 Tap the account switcher at the top.

3 Pick the accounts you want to work with: here your own account and that of Sample Films Ltd.

Afterwards every list shows the data of the selected accounts side by side, and each record is labelled with its account. Pick exactly one account and the application behaves like a single company — no labels, no follow-up questions when you create something.

What hangs off the account

Subscriptionper account
Decides the usable areas and the number of device slots. Areas without a subscription are not offered.
Roles and rightsper membership
What you may do in that account. Being an administrator in one account changes nothing about your role in another.
Devicesper account
A browser is trusted per account — see Devices.
Defaultsper account
The language the account writes to its customers in, and the currency new projects start in — under Administration → Settings.
Profileper user
Name, picture, language, display currency, password and passkeys belong to you, not to a single account. You find them under My profile.
Registration
Create an account of your own – with a password, Google or Microsoft – or follow an invitation, also into a company with company sign-in (SSO).